There is a refund period of 7 days if the reason specified is:

  • Complete shipment arrives broken or damaged
  • Product does not match key features in online description
  • Product is sent in the wrong style or quantity
  • Partial shipment arrives damaged or broken

In the above cases, you will never be asked to pay any hidden penalty fees, surcharges or return shipping fees.

For Authorized Dealer Products

There is a replacement period of 7 days if the reason specified is:

  • Complete shipment arrives broken or damaged
  • Product does not match key features in online description
  • Product is sent in the wrong style or quantity
  • Partial shipment arrives damaged or broken

For Credit Card and Debit Card Payments (Online or at Store)

Please note that refunds can only be made back to the card used to make the payment. Please check your statement after 7 to 10 working days to find your refund. If the refund doesn’t appear after 10 days, please email us immediately to [email protected]